Your Questions, Answered
FAQ
Find all the information you need about warranties, shipping, and more. This section has everything to enhance your styling experience. Need help? Contact our support team anytime!
How can I track my order?
After placing your order, you'll receive a confirmation email with tracking details. You can use these details to monitor your shipment's progress.
You can also track your order here.
Is there a money-back guarantee?
Yes, we offer a satisfaction guarantee. If the product is unopened and unused, you can return it within 30 days of receipt for a full refund.
Do you offer any discounts?
Yes! Sign up for our newsletter to receive exclusive offers, discounts, and the latest updates on new arrivals.
Is shipping really free?
Yes! We offer free tracked and insured shipping worldwide on all orders, ensuring peace of mind with every purchase.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards and secure online payment options.
Is international shipping available?
Yes, we offer free worldwide shipping to all countries. Delivery times may vary depending on your location.
How can I contact customer support?
For assistance, please contact our support team at hello@cysere.com.
Can I return my purchase?
We offer a 30-day guarantee. If you're not completely satisfied with your purchase, simply return it within 30 days for a full refund.
For more details, please review our return policy here.
Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of purchase. After that, they are processed and shipped out automatically.
Are your products cruelty-free?
Yes, all our products are cruelty-free, and we do not test on animals. We believe in ethical practices and use only safe, effective ingredients.
Are your products safe to use?
Yes! All our products, whether skincare, beauty tools, or supplements, undergo strict quality control and are made with safe, high-quality ingredients to ensure your health and well-being.
How do I place an order?
Simply browse our products, add your selections to the cart, and proceed to checkout. You can complete your order securely with various payment methods.